Answers within minutes

Casino Rocket contact with a human in minutes

Live chat, e-mail or phone reaches our team 24 hours a day, 7 days a week, and the quickest reply usually lands within one minute.

Start live chat Average withdrawal in 17 minutes

Paid today

705,647 A$

5,607 Playing now

Malta Gaming AuthorityLicensed under MGA/B2C/735/2007, regulated since 2007

A$19M paid weeklyAverage withdrawal processed in 17 minutes, max A$64,000

128-bit SSL encryptionAudited by SIQ, BMM Testlabs, Gaming Laboratories International

Casino Rocket desks

Hold music out, a real person in

Worried about canned replies? A real person reads every message you send.

Answers on screen

Best for a quick answer on a bet, a bonus or a login: chat opens on screen and the typical reply arrives in three minutes, day or night.

Open chat

Send the details

Screenshots and statements suit e-mail: write to [email protected] and a reply usually reaches you within two hours, any day of the week.

Write to us

Ring the help desk

Urgent blocks go to the phone: call +61 2 2426 7832 (AEST) and a person picks up in about one minute and nobody there asks for your password.

Call now

Casino Rocket down under

Australian players get replies in their own time zone

Casino Rocket has held Maltese licences since 2007, and every channel is set up for Australian players.

Reaching us

Phone in Australia+61 2 2426 7832

AEST clockAEST

Languages spokenEnglish, German, French, Finnish

E-mail address[email protected]

Who supervises

Licensed byMalta Gaming Authority, MGA/B2C/735/2007

Gambling help

Safer play helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Details that get a faster answer

Grab these five items and the first reply usually settles the matter.

Your registered e-mail address
The last four card digits
Transaction date and amount
A screenshot of the issue
Your photo ID for verification

Casino Rocket routing

Which inbox gets your message?

Know what is wrong but not who handles it? Complaints start with support, then the regulator.

Your account

General help, any question[email protected]

Document checks and ID[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints and escalations[email protected]

Personal data requests[email protected]

Partnerships via general inbox[email protected]

Reach out beyond the casino

Free, independent organisations help with gambling problems across Australia, and they work separately from Casino Rocket. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register each offer their own kind of support to anyone who needs it.

Gambling Help Online. Counselling and online support for anyone worried about their gambling or someone else's.

Lifeline Australia. A crisis line for Australians in distress, staffed around the clock for anyone who calls.

BetStop National Self-Exclusion Register. A national register that lets you block yourself from gambling sites in one move.

A decision you can trace

When the first answer falls short

Removes the worry that a complaint disappears into a queue with no record.

Screenshots and dates

You write to [email protected] with your account e-mail, dates and any screenshots. A case number comes back so the thread stays traceable.

A decision in writing

Support reads the file and replies with a decision in writing, usually within two hours. The reply names the reason, not just the outcome.

Can a manager look again?

If the reply misses the mark, ask for a manager review. A senior staff member rechecks the case and answers you directly.

Take your case number to the regulator

Unresolved after that, you take it to the Malta Gaming Authority. Send them your case number and the written replies you kept.

Operator details

Casino Rocket Ltd. in plain view

You will know exactly which company stands behind your account and its licence.

Company

Legal nameCasino Rocket Ltd.

Company numberC-17840 (Malta)

AddressLevel 4, Portomaso, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/735/2007

Written contact

Support e-mail[email protected]

Answers without the wait

Settled here, before you ask

These short answers settle the questions players bring to Casino Rocket most often.

trustCan I get a copy of my data or have it deleted?+

Yes. Ask support for a copy of your personal data or its deletion, and the privacy team handles it. Casino Rocket sends the request to the privacy inbox and replies to your registered email address once it is processed.

trustWhat if the support answer does not satisfy me?+

Say so plainly and a senior staff member reviews the case. If the outcome still falls short, you can escalate the complaint to the Malta Gaming Authority, the regulator that licenses Casino Rocket. Always raise it with support before going further.

trustWhy do I see support in languages other than English?+

English, German, French and Finnish are all spoken by the team. Help runs around the clock, so you can reach someone in your own language at any hour. The support desk is based on AEST time, matching players in Australia.

trustCan I close my account if I no longer want it?+

Yes. Tell support you want the account closed and it is done; duplicate accounts would be closed anyway, since one account per player is the rule. Any withdrawal balance is settled first, then access stops for good.

trustDo I need to worry about who licenses this casino?+

No, it is licensed and you can check it. Casino Rocket Ltd. holds license MGA/B2C/735/2007 from the Malta Gaming Authority, a regulator that oversees fair play and player protection. The company is registered in Malta under number C-17840.

You need help now

Your question, and when it is answered

Handy when you are deciding whether to wait for chat or send an e-mail instead.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+61 2 2426 7832

Phone wait1 minute