Your controls

Before the fun fades: responsible gambling at Casino Rocket

From 18+ only, and every Casino Rocket account carries deposit limits, loss limits, session time reminders, self-exclusion options and reality checks.

Set a limit

Malta Gaming AuthorityLicensed under MGA/B2C/735/2007, regulated since 2007

Protection at a glance

See who protects your play

Useful when you want the key safeguards and contacts in one short list.

Minimum age18+

LicenceMGA/B2C/735/2007, Malta Gaming Authority

Self-exclusion registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Setting your own pace

Control you can switch on yourself

After reading this you will know which tool to switch on before your next session.

What stops me overfunding?

This one caps how much you can put into the account, so a session start with a figure you already chose. Switch it on before you play rather than after a heavy night.

Loss limits

A loss limit tallies what a session takes from you and halts play once the figure is reached. Set it when you want the evening's cost decided in advance, not in the moment.

Before the hours slip by

These nudge you at intervals you choose, showing how long you have been playing. Turn them on if sessions slip past what you planned without you noticing.

How do I shut myself out?

This tool locks you out of the account for the period you pick, closing the door on play. Choose it when a limit feels too easy to change and you want a firmer stop.

What have I spent so far?

A reality check interrupts play to show your wins, losses and time spent so far. Switch it on if you want the running total in front of you during a session.

Setting a cap today

Set your cap before you spin

Straightforward by design, because a limit you set yourself should take minutes, not paperwork.

Opening your profile

Sign in with your email address and open your profile; confirm you are in the right account and that your details are current before you touch any setting.

Finding the controls tab

Look for the responsible gambling area inside your profile, where the limits and controls sit together. Check the page matches your account name before going further.

Choosing your figure

Pick the cap that fits your budget: deposits, losses, session reminders or a break from play. Choose the figure before your next session begins, not afterwards.

Checking it took effect

Save the change and reopen the section to confirm the new figure is displayed. If anything looks wrong, contact the support team through live chat before you play.

How does a pause differ from self-exclusion?

Shall I take a short break? Pause play for a set number of hours or days without giving up access entirely. You start it from your account before the next session, and the account stays open with deposits and play blocked for that period.

Closing the door behind you. Closing your own access to Casino Rocket for a long period means you cannot undo it early, so decide the length while you are calm. Apply through your account settings and play stops until the period runs out.

One list across Australian providers. BetStop is run by the Australian Government through ACMA and covers licensed online and phone wagering providers. Register for at least 3 months up to a lifetime at betstop.gov.au, about five minutes, and you can name a support person. betstop.gov.au

When it feel too heavy

Free, confidential services across Australia

After this block you will know three services you can contact without paying.

National Gambling Helpline

Reach the National Gambling Helpline any hour of any day for free phone, online chat or email counselling, self-help tools and a directory of local services. Players and relatives can both use it, and nothing you say goes further. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings for people who gamble, and for their families, in locations across the country. Attendance costs nothing and you simply turn up. gaaustralia.org.au

National Debt Helpline

National Debt Helpline gives free financial counselling for gambling debt on weekdays between 9:30 and 16:30. It suits players and relatives who need a plan for money that has already gone. ndh.org.au

Can someone under 18 open an account here?

Age gate before withdrawal. Nobody below 18 may hold an account. Registration requires your details, and a government-issued photo ID must be cleared before the first withdrawal, which also confirms who is playing.

Filter the family devices. If a shared phone or laptop is used by younger family members, install blocking software that filters betting sites across every browser and app. Test it yourself afterwards by trying to reach a gambling page.

A conversation without blame. Rather than accuse, describe what you have noticed and listen to the answer. The National Gambling Helpline on 1800 858 858 advises relatives as well, at any hour, and can point to local services.

Signs that play has stopped being fun

Noticing these signs early keeps a habit from growing into something harder to unpick. Setting a limit or a pause before the next session is the simplest first step, and it stays in your hands.

Read the list and mark the ones that sound like your own week.

Playing longer than you planned to
Chasing money you have already lost
Depositing again after telling yourself no
Hiding your play from people close to you
Borrowing cash to keep playing
Feeling restless when you cannot play
Spending money set aside for bills

When doubts start

Are my limits locked in once set?

We keep our wording plain because a clear answer beats a clever one when money and time are involved.

Does a short pause block my login and how long does it last?+

A pause freezes your account for the stretch you choose, so play stalls right away and nothing is accepted in the meantime. Once that stretch ends, access returns on its own and you carry on with the same limits.

How do I shut my Casino Rocket account permanently?+

Send the request from your registered email address to [email protected] and our team will close the account. Closing it for good removes your access, so ring the National Gambling Helpline on 1800 858 858 first if you would like someone to talk it through with.

Can a self-exclusion here be lifted before the period ends?+

No. Our self-exclusion runs for the whole period you picked and is never shortened early, whatever your circumstances turn out to be. Choose a length you can live with, because the door stays shut until it expires.

Do the deposit limit controls work in the mobile version?+

Yes. The mobile site carries the same account section as the desktop version, so deposit limits, loss limits and reality checks are all there. Your figures follow you between devices because they sit on the account itself.

Will excluding myself here stop me gambling at other casinos?+

No, our self-exclusion covers this account only. For a block that reaches licensed online and phone wagering providers across the country, put your name on BetStop, the national register run by the Australian Government.