The check arrives

What Does Casino Rocket Verification Ask For?

The Malta licence obliges Casino Rocket to confirm who plays here, and most checks are done within 13 hours.

Start the check

Malta Gaming AuthorityLicensed under MGA/B2C/735/2007, regulated since 2007

Quick overview

Before the check, after the payout

Casino Rocket keeps the whole thing on one short table, so nothing gets asked twice.

Who checks

Casino Rocket Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/735/2007

How long

About 13 hours

When it is required

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

Four moves

A first-pass route through the check

Useful the evening the request lands in your inbox and the payout clock starts.

Find your upload slots

Log in and look for the verification area inside your account, where each requested item sits with its own upload slot. Check the list before you start, so nothing is missed.

All four corners in frame?

Photograph the photo page of your government-issued photo ID in daylight, with all four corners in frame. Glare or a thumb over the date sends it back.

Match the card name

Snap the front and back of the card you paid with, then mask the middle digits if you prefer. The name must match the one on your account.

The 13-hour review

Send everything together, then watch your inbox; the team reviews files in about 13 hours and asks only for what is missing. Questions go to the verification address.

Three papers

Documents behind the identity check

Reach for this list while the camera is out, before each file goes up.

Government-issued photo ID

ConfirmsYour name, face and date of birth

Copy must showFull photo page, all corners sharp and unedited

Proof of address

ConfirmsWhere you actually live

Copy must showYour name and address, dated within recent months

Payment card image

ConfirmsYou hold the card used to pay

Copy must showBoth sides, first six and last four digits visible

Check these three things before you resend

Full ID page, nothing cropped. A thumb over the expiry date, a glare across the photo page or a corner cropped off leaves our reviewers nothing to confirm, so back it goes. Lay the ID flat in daylight and shoot from above Keep all four corners and the whole photo page inside the frame

A fresh camera shot, not the gallery. A picture taken from your gallery keeps the crop and the low resolution, so the text our reviewers need turns soft and unreadable. Open the camera app and capture the original document Skip the saved image and the screen grab entirely

Your details list a flat number. An account name that reads differently from the card, or an address typed in short form, breaks the match our team has to make. Switch your account details to the exact spelling on the ID Send a bill showing the same full address

Source of funds, asked in plain terms

Running a gambling site on a Malta Gaming Authority licence means knowing that the money on the table is clean. Ask about income and savings and we are completing a check that MGA/B2C/735/2007 sets for every holder, not pointing a finger at you. Treat it as paperwork with a purpose.

Expect a request for one or two of these, never the whole stack at once.

Recent payslips from your employer
Bank statements for the last months
Tax return or notice of assessment
Proof of a pension or benefit
Sale or settlement paperwork

Know in advance

Earlier than the first payout, never later

Casino Rocket ties the check to these four moments so nothing surprises you at the cashier.

Fresh card on the account

A brand-new wallet or card moves money in a way our system has not seen from you, so we ask for a picture of it and a matching statement.

Why ask about income?

A higher deposit cap changes the risk on your account, so a proof of income and an identity document come into the review.

Bigger than your usual?

An amount far outside your usual pattern needs a paper trail, so we request a bank statement and a source of funds note.

Cash out without a hold

Before money leaves the account the first time, the licence requires a completed identity check, done in about 13 hours.

Six Common Queries

Quick Answers, Fewer Delays

A message on screen asking for paperwork you did not expect: this is the block for that moment.

Why did you reject the ID I sent in?+

Usually a rejected upload is blurred, has glare across the text, or loses an edge. Send the same document again as a flat scan in good light, or reply to the review e-mail and the team will name the exact fault. A clear second try is enough.

Can you ask for documents before I withdraw anything?+

Yes. The licence requires a completed check at the latest before your first withdrawal, and the casino may request it earlier, at registration or at your first deposit. Sending it early simply clears the path for your cash-out.

Will I have to send the same documents again next year?+

No. Once the check is complete, the files stay on record and you will only be asked again if something changes, such as an expired ID or a new address. A fresh card or a new payment method may also bring a short extra look.

How long does verification take once everything is uploaded?+

13 hours is the usual turnaround from the moment a complete set lands in the queue. A blurred page or a mismatched name restarts that clock, so a tidy upload gets there quicker. Answers arrive in your registered e-mail.

Can I send my documents straight from my phone camera?+

Yes. Phone photos work as long as the whole page is sharp, flat and free of shadow. Lay the document on a table, hold steady and skip the flash. Files sent this way arrive the same as a scan.

Why do you want to know where my money comes from?+

The Malta Gaming Authority licence requires a source of funds review on some accounts, and it is routine rather than personal. It exists to block money laundering, not to suggest you have done anything wrong. The team will tell you which papers fit your case.